The Financial Ombudsman Service is available to sort out individual complaints that clients and financial services businesses aren’t able to resolve themselves. If you have a complaint about our service, please do contact us in the first instance and we’ll do all we can to put things right.

If you feel that we have not resolved your complaint, you may be able to take it to the Financial Ombudsman Service, which can be contacted via: www.financial-ombudsman.org.uk